Customer Expectations and Your Small Business

It’s time for a rant! In particular, Shannon Jean, co-host of the Small Business Show, has done it with a new bank that is poorly handling customer expectations. With Dave Shannon calming down, let’s dig deeper into ways to meet your customers’ expectations so you can be a hero to both your customers and your employees.

The discussion leads us to the dreaded Terms and Conditions and how not to rely on them too much when trying to keep your customers happy. We end the show with one crucial question to ask your staff who can do their jobs much better.

Listen! Then share your story by visiting our Facebook page or texting us at 401-472-4249.

Leave a Comment