Contributions: Why B2C2B will be the future go-to-market guide for website maintenance

The frustrations and pains of digital health on the market

The Achilles heel of digital numbers has always been the way-to-market guide. Fast -paced healthcare companies, to their credit, focus specifically on solving problems for patients and provider companies. Their responses were often positive, for example Omada, Big Health and Propeller Health [Disclosure: Hogg previously served as COO and CCO at Propeller], but do not appear to be conventional tools used in healthcare.

Healthcare technology companies are not pharmaceuticals, they are not DME, they are not laboratories, they are not traditional traditional services. When these companies became “medical services” they either used “wrong” services or provided care in the “wrong” format, according to long and complicated billing rules and interpretive rules. Products and services without categorization, are not a good place to be in health.

Without a classification system, it is not traditionally reimbursable, so two examples emerged from entrepreneurs who worked around the classification system. In the beginning few companies were able to directly find patients and pay for it, or for example Kardia. This group is growing rapidly, as witnessed in startups such as Ro, Cove and Calibrate.

However, many went directly to payers, and there are also people who own personal insurance, and sell their new products to offer to their agents. Following the B2B *contract, these companies were allowed to sell to the payroll agents included under the contract, adding 2C to B2B2C **.

* It is not an immediate action.

** Marketing to members comes with limited and limited value.

The arrival of B2B2C

There is a B2B2C healthcare market because new companies need a way to pay employees, but they also need to move with the proper classification of benefits and benefits implemented by payers and plans. In a B2B2C model, customers previously contracted directly with employers and employees, allowing these companies to pay for their “unmatched” offerings.

These vendors are allowed to sell to employees or employees of employers to sign up and use their digital health equipment or services, use lists to limit contact information and strict rules about things and regular times.

Sometimes these companies paid a small amount for employees or members, even if someone else used the product or service. This approach was reinforced by Teladoc the Great, which has made the most money of any company in history in terms of the actual use of their products. Most of the time the pay was fixed at enrollment, or by definition, or something really like the balance sheet.

This B2B2C distribution model usually plays out in a fun model. A company may take 18 months to get the contract they want, celebrate the big win, jump down to market recognition, show limited signups due to challenging issues, and then get limited revenue from late enrollment. It can be very frustrating.

Some may think that B2B2C is the way to make a fortune with $ 17B, and it is also the way for some, but the fact is that B2B2C can be a factor that often doesn’t control your growth, and generate income. Today B2B2C is a very crowded market with an out -of -door line of its own management insurance, benefits and plans.

These customers are increasingly selecting only a few new products per year and deciding which populations to build for, and how to build. As with any parent market, the bar on entry has increased significantly, with the need for HIPAA compliant testing, HITRUST certification and published information just to have a meeting.

Those interested in building new B2B2C companies may not have lived through the pain and fear of B2B2C sales and execution, but a little bit of directing your own pain is often worthwhile when starting a new one. company.

The new world of horizontal care

Acceptance of clinical practice as a necessary condition for clinical services to change the approach to the landscape market for digital healthcare market. New entrants are now able to build their products and offerings as ‘specialist hospital services,’ opening up innovative avenues.

These new entrants, when set up as real hospitals, can try to contract with paid individuals as part of their network integration company, allowing them to file for certified hospital services. These new hospitals can allow the admission of members, establish new networks with patients, provide a number of services to company members and insurance bills as usual in networks.

All new brick-and-mortar clinics must be sold directly to patients to build their models. This is usually done through multiple site-specific routes and mouths. Because a virtual hospital is isolated from the landscape, setting up access areas is more general, although not limited to difficult state laws and regulations.

This general public expects to find open many additional marketing avenues, and is starting to look like a market struggle for a retailer or customer service subscription.

In this new world of online care, companies with the ability to provide patients directly using today’s accessibility methods and the ability to receive public pay by payers for providing their certified hospital services. When we combine these two components, we get a new market model, B2C2B, which will be a great model for the traditional vision.

The arrival of B2C2B

We will now see more and more visual companies being built, funded and promoted, and many of these will be trying to make this new B2C2B go-to-market strategy. The idea of ​​being able to control customer acquisition and growth, and have to donate or pay for insurers is very strong.

The need to buy directly from consumers will place a heavy emphasis on products and services that solve real problems for end users, rather than things that are easy to sell and implement in the workplace or the client. Since users will have to be acquired directly and retained, and will have to pay a portion of the fee such as co-payment or other out-of-pocket deposits, these new offerings will have to be better than the current towns.

The barrier for product development in B2C2B is very high, but it will result in people benefiting from well -designed and well -managed products, services and experiences.

The focus on direct access will lead to narrower and more urbanized, narrower expectations and target populations and problems. It’s hard to market online to everyone for everything, but these methods can work well if you have a clear founder.

With this regulatory acquisition of examples, we will see a wide range of conditions-based horizon-first solutions and customer-specific modeling offerings. There are a few new – and dangerous – companies that fit this information, but they only accept cash now. I think a lot of this is going to happen in B2C2B models or hybrids. If the user is willing to pay $ 20 a month for your offer out of pocket, a service that covers your income can be $ 100, including paid insurance.

Put 2B in B2C2B

Many health avenues have eventually led to B2B sales and contracts, and most companies will want you to pay contracts with better terms. The purpose is to leverage conversations with clients, so you can capture multiple moments at a time, including important agreements and agreements.

One way to try to buy B2B first and set up your offering is a new product that the payer has to offer to people, along with many others, with limited patient experience and data. Another way is to find and enroll thousands of subscribers that interest the payer, demonstrate your ability to find direct affiliates, use and retain them, deliver high NPS offers and improve treatment results .

If the goal is a good contract with good rates or risks, the latter approach will be more likely to succeed in this increasingly crowded and competitive market. When you can find patients directly and offer a fun and useful offering, everyone wants to be your best friend.

When you think about it, the B2C2B model is most interesting when you think about directly getting the most high-value users, such as patients with full risk from MA plans, or put-on contracts with CMS. When the market values ​​Medicare healthcare at $ 55k, as ONEM pays for Iora per patient, or even $ 160k per patient it is more cost -effective, such as an IPO of Oak, you can spend a lot of money on getting people. prices and services you provide to users.

New products and solutions enable, and often require, new business models and go-to-market strategies, and more successful new markets often build or operate these new go-to-market methods. The emergence of first-care care will make no difference. Some of the largest healthcare companies are currently being built in the future, and will be built for B2C2B. We are all lucky to be able to help build that future.


About the author:

Chris Hogg is a long-time digital health consultant and entrepreneur. Chris most recently served as COO and CCO of Propeller Health, which was acquired by ResMed in 2018. Prior to testing Propeller, Chris built a start -up healthcare company in 2011 using science and scientific data to promote behavior change. Chris spends his free time thinking about the future of virtual-first care.

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